Table of Contents

• General
  • How to Contact Us
  • Customer Service Request Form
  • Back-Ordered Items
  • Limited Availability
  • Checking Out
  • Check Status of an Order
  • Check Status of a Return
  • Forms of Payment
  • Order by Mail or Fax
  • Foreign Orders
  • Items Shipped From Another Location
  • Privacy Policy
• Shipping & Processing
  • Shipping & Processing Information
  • Rush and Express Delivery Information
  • Shipping to Multiple Addresses
  • Delivery of Halloween & Christmas Merchandise
• Return Policies and Guarantees
  • Return/Exchange Policy
  • Video, DVD, Book and Audio Policy
  • Christmas & Halloween Return Policy
  • Money Back Guarantee
  • Lowest Price Guarantee
• Canadian Customers
  • Shopping in Canadian Dollars
  • Shipping Information for Canadian Orders
  • Delivery of Holiday Merchandise for Canadian Orders
  • Billing, Taxes and Duties for Canadian Orders
  • Return Policy for Canadian Orders
  • Terms & Conditions for Canadian Orders
• Other
  • Notify Us of a Change of Address
  • Forgot my Password
  • Notify Us of a Change of E-mail Address
  • Unsubscribe from E-mails
  • Unsubscribe from Catalogs
  • Request a Catalog
  • Signup for E-mail Offers
  • Gift Wrap Information
  • Personalized & Custom Items
  • Size Chart
  • Jacket Size Chart
  • Affiliate Programs
  • Product Ideas
  • Samples of Products

For questions regarding your order, additional product information or shopping assistance:

E-mail:

[custservFOL@jsls.com] 24 hours a day.

Telephone:

1-800-558-6967 between 8:00am and 6:00pm ET Monday through Friday.

Fax:

1-800-551-4406 24 hours a day.

For Telephone Orders:

1-800-521-7638 24 hours a day.

For Mail Orders:

Full Of Life
PO Box 25600
Bradenton, FL 34206-5600
USA

Canadian customers can contact us by phone or email at:

Telephone:

1-800-303-9928 between 8:00am and 6:00pm ET, Monday through Friday.

E-mail:

[CanadianOrders@jsls.com] 24 hours a day.

To insure proper processing, please provide the following information:

Items in your order are shipped as available. If any items on your order are back-ordered, it will not delay the shipping of the rest of your order, nor will it change your shipping and handling charges. We will ship the back-ordered items as soon as we receive them.

Due to limited availability, Full Of Life reserves the right to limit the quantity of any item sold to an individual and/or address.

Once you have added the items you want to order to your Shopping Cart, just click on the Shopping Cart button at the top-right corner of the page. From the Shopping Cart page you can review your order, change item quantities, select items to be gift wrapped and enter shipping recipients. When you are ready to process your order, just click on the Check Out button at the bottom of the Shopping Cart page to proceed to the check out section.

Go to the Shopping Cart page now.

Note to Canadian customers: Please verify that you have clicked on the "Shop in Canadian Dollars" icon at the top left of any web page before beginning checkout.

To check the status of an order or of your account, please visit our Account History & Order Status section and log in. You may check statuses of orders placed on the Internet, by phone or by fax, provided sufficient time has elapsed for the order to be entered into our system.

Note to Canadian customers: Within 24 hours of placing your order, you will receive an order confirmation email. When your package clears our international facility and is on its way to you, you will receive a shipment notification email that will include a link to track your package with the Canadian carrier. All other inquiries should be directed to CanadianOrders@jsls.com.

To check on the status of a return, please visit our Account History & Order Status section and log in. You may check statuses of your returns provided sufficient time has elapsed for shipping and processing of your package. Times will vary depending on ship methods and nature of the item.

Note to Canadian customers: Inquiries about returns should be directed to CanadianOrders@jsls.com or you may inquire by phone between 8:00am and 6:00pm ET at: 1-800-303-9928.

Credit card orders may be paid with Visa, MasterCard, American Express or Discover. Mail orders can be paid by personal check or money orders. Sorry, we do not accept CODs. For your security, we verify all credit cards to billing address. Please make sure the billing address you enter matches the address at which you receive your credit card statement.

Note to Canadian customers: We currently only accept credit card payments for Canadian orders.

If you wish to place your order via mail or fax, you can print and fill out a copy of our Mail Order Form included with our printed catalogs. For your convenience, you can find a copy of the Mail Order Form form in Portable Document Format (PDF) by clicking the link below:

[Mail Order Form]

Note to Canadian customers: We currently are only taking Canadian orders either by phone or through our Web site.

Currently we only ship orders to the United States, Canada, Puerto Rico, Guam and the U.S. Virgin Islands. Please call our customer service department at 1-800-558-6967 (8:00am - 6:00pm ET, M-F) for shipping rates on orders not within the United States or Canada.

Note to Canadian customers: To place an order by phone or for any inquiry relating to a Canadian order, please call 1-800-303-9928, between 8:00am to 6:00pm ET, Monday through Friday.

Items shipped from another location require extra delivery time (usually stated in the item description). Please allow the time stated in each item description before inquiring about your order. Sorry, we are unable to offer gift messages, cards, gift wrap, express, overnight, or rush delivery for these items. Your credit card will be charged when you place your order. When ordering heavyweight items, additional shipping charges may apply. Personalized and custom items are always shipped from another location. To avoid errors and delays, please verify all personalization before you submit your order.

For personalized items with multiple names we regret we cannot put names in specific order. All letter casings will appear as shown. For example, some names will have the first letter capitalized with the remaining letters lower-cased. While other names will be in all capitol letters.

We are dedicated to getting your package to you when you expect it. To ensure adequate delivery time, please use the guidelines below. If you must receive a package by a given day, you may also call our customer service center for help in choosing a ship method.

Standard Shipping

Orders reach you within 7-12 business days of our receipt of your order (See estimated time in transit map for standard shipping.)

Rush Shipping

Orders reach you within 4-6 business days Please add $6.00 to Standard Delivery charge (see chart below.)

Express Shipping

Orders placed before 1:00 PM ET reach you within 2-3 business days. Please add $12.00 to Standard Delivery charge (see chart below.)

Overnight Shipping

Orders placed before 1:00 PM ET reach you within 1-2 business days. Please add $20.95 to Standard Delivery charge (see chart below.) Additional charges may apply to large orders. For a shipping quote on larger orders, please call our customer service department at 1-800-558-6967.

For all Express and Overnight Orders:

You must provide a telephone number, and a signature is required at time of delivery.

NOTE:  Express and Overnight orders can only be shipped to STREET addresses (no PO boxes, APO/FPOs.)
AK, HI, PR, VI, GU  please add $10.00 surcharge to the Express or Overnight rate. (Phone number required.)

The shipping and processing charge is intended to compensate us for the cost of processing customer orders, handling packaging and shipping products for delivery from our warehouse to you, together with related overhead expenses, and providing you with nothing less than excellent customer service and support.

Note to Canadian customers: Please see our section on Shipping Information for Canadian Orders for more specific information concerning Canadian orders.

The shipping time specified for Rush and Express delivery is only applicable for items available in stock at the time of your order. Please provide your daytime phone number. Add $6.00 to Standard Shipping & Processing Charge for Rush Delivery and $12.00 for Express Delivery.

Note to Canadian customers: Please see our section on Shipping Information for Canadian Orders for more details on shipping and handling charges for Canadian orders.

You may choose to ship your entire order to your workplace, your home or another address at no additional cost. If you are ordering for yourself and others, you may ship part or all of your order as gift to one or more addresses for an additional $4.98 per address. (Gift wrap not included.)

Note to Canadian customers: We are sorry, but at this time, we can only ship Canadian orders to a single address.

Guaranteed Delivery for Halloween (by Oct. 26) and Christmas (by Dec. 24) applies to in-stock merchandise for mail, phone, fax, and Internet orders that we receive by the dates below. Express delivery requires a street address (No P.O. Boxes, APO/FPO or rural routes).

Important:  If additional delivery time is stated in the item description (for example, personalized items and items shipped from other locations), we cannot guarantee Christmas or Halloween delivery using the dates below. Please allow the time stated in item descriptions for those items.

We have guaranteed your satisfaction on all of our products since 1914. If you are not satisfied for any reason, we will exchange the item, or refund the merchandise amount only within 60 days of purchase. All merchandise should be returned in new condition, with original packaging, accessories, parts, instructions, manuals, etc. If you paid with a personal check or money order, we will send you a refund check. If you used a credit card, we will credit your account.

When your order arrives, you will find a packing list inside the carton. Should you wish to exchange or return merchandise, please take the following steps:

1. Complete the form on the reverse side of the packing list and enclose it with the return merchandise.
2. Help us improve our service and quality by noting the reason for your return in the section indicated on the form.
3. Send the package back to us via Parcel Post (4th class) insured mail, First Class insured mail (13 oz or less) or UPS (no private mailing facilities, Priority Mail, or Express Mail) and save your receipt as record of your return. Sorry, no C.O.D. Please use one of the return labels at the bottom of the packing slip to return the merchandise to us.

You can find a copy of the returns form in Portable Document Format (PDF) by clicking the link below:

[Returns Form]

If you would like a Customer Service Representative to assist you, call 1-800-558-6967, 8:00am - 6:00pm ET, Monday-Friday, or e-mail us at custservFOL@jsls.com.

Note to Canadian customers: Please see our section on Return Policy for Canadian Orders for more specific policies concerning Canadian orders.

Video/DVD and audio products may be returned in exchange for the same title only.

Sorry, we cannot accept returns for refund of Halloween costumes, masks, or décor items postmarked after Friday, October 26, 2007, or Christmas ornaments and décor items postmarked after Wednesday, January 09, 2008. For seasonal items returned in new condition before these dates, a refund will be issued. For seasonal items returned in new condition after these dates, we will offer you an exchange or a merchandise credit on a future order.

Since 1914, we have guaranteed your satisfaction on all of our products, including personalized items. If you're not satisfied, we'll exchange the item or refund the merchandise amount only. If you paid with a personal check or money order, we will send you a refund check. If you used a credit card, we will credit your account.

110% Lowest Price Guarantee. If you find the exact same item for less, just send us a dated advertisement within 30 days of your purchase and we will refund 110% of the difference, or apply that amount to a new order (whichever you prefer.) This offer does not apply to Internet or buying club offers.

Note to Canadian customers: Due to the constant change in currency exchange rates, we regret that we are unable to extend our Lowest Price Guarantee to our Canadian customers.

Full Of Life has partnered with Canada Post's Borderfree Service to allow you to see your total "landed price" including all duties, taxes, shipping and handling charges in Canadian dollars before you place your order. This eliminates surprises when your package arrives, ensures faster shipping and takes the hassle out of shopping online.

Simply click on the "Shop in Canadian Dollars" icon at the top left of any web page to see Canadian pricing as you add items to your Shopping Cart or before you begin check out. You will see your total "landed price" including all duties, taxes, shipping and handling charges in Canadian dollars before you place your order. You will pay Canada Post's Borderfree Service the total amount for your order in Canadian dollars (which means that they will bill your credit card) and we will ensure that products get right to your door.

If you have questions about your order, please call our Customer Service department at 1-800-303-9928, between 8:00am and 6:00pm ET or email us at: CanadianOrders@jsls.com.

Important Note:  If you checkout before clicking the icon, you must return to the Shopping Cart, click on the icon, and begin the check-out process again.

We are dedicated to getting your package to you when you expect it. To ensure adequate delivery time, please use the guidelines below. If you must receive a package by a given day, you may also call our customer service center for help in choosing a ship method.

Standard Shipping

Orders reach you within 8-13 business days of our receipt of your order, when items are in stock.

Expedited Shipping

Orders reach you within 6-8 business days of our receipt of your order, when items are in stock.

Express Shipping

Orders reach you within 4-6 business days of our receipt of your order, when items are in stock.

NOTE:  You must provide a telephone number, and a signature is required at time of delivery.

Shipping and handling charges depend on the size and weight of your package and the shipping destination. To determine exact shipping and handling charges before you buy, simply add items to your Shopping Cart and begin the check out process through our Canadian Check Out. Before submitting your order, you will see the exact charges for your order.

The dates below are suggested for deliveries to Canada, however, we do not guarantee delivery times to Canada. Please make sure you leave sufficient time for your package to arrive.

Important:  Shipping and handling charges depend on the size and weight of your package and the shipping destination. To determine exact shipping and handling charges before you buy, simply add items to your Shopping Bag and begin the check out process through our Canadian Check Out. Before submitting your order, you will see the exact charges for your order.

Billing

Borderfree will bill your credit card once your order clears the Canadian border.

What to expect when you receive your credit card statement:

Upon shipment, our international service provider, Borderfree, will bill your order to your credit card and "FULL OF LIFE WEB/PH ORDER (BORDERFREE)" will appear on your statement.

Exchange Rate

Real-time exchange rates are applied to your orders. The rate charged to you is a guaranteed amount - this will not change once you accept an order. To know the exact price before you buy, simply add items to your order and check out through our Canadian Check Out. You will see the exact price for your order in Canadian dollars before you actually place the order.

Taxes

Borderfree is required to charge to all Canadian customers GST/HST as applicable depending upon the Province to where the shipment is made. GST/HST as it applies to the product and duty values is a reimbursement to Borderfree for the GST/HST paid by Borderfree on your behalf when the goods clear customs. Borderfree will also charge you GST/HST on the Borderfree Shipping and Handling and/or Return Handling Fees. Any shipments made to Ontario addresses will be assessed the Ontario Resale Sales Tax ("PST") by customs upon crossing the border; Borderfree pays this on your behalf and includes the amount to be reimbursed by you to us in your quote.

Tax Rates

The tax rate applied depends on your shipping destination. Please refer to the following chart to determine the rate for your shipping address.

Duty

Determining your duty rates depends on many factors (the product, the country in which the product was manufactured, etc.) Simply click on the "Shop in Canadian Dollars" icon at the top left of any web page to see Canadian pricing as you add items to your Shopping Cart. You may also shop in US dollars and then click the icon before you begin check out. You will see all duties, taxes, shipping and handling charges in Canadian dollars before you place your order.

Important Note:  If you begin checkout before clicking the icon you must return to the Shopping Cart, click on the icon and begin checkout again.

We have guaranteed your satisfaction on all of our products since 1914. If you're not satisfied for any reason, we will refund the merchandise amount only within 60 day of purchase. All merchandise should be returned in like new condition, with original packaging, accessories, parts, instructions, manuals, etc.

All returns will be subject to Full Of Life and Canada Post's Borderfree Service's return policies. Subject to its then current return policies, Canada Post's Borderfree Service will facilitate the return to Full Of Life. Canada Post's Borderfree Service does not guarantee that any product will be cleared through customs or that Full Of Life or applicable government authorities will issue any refund. Any credit issued, including for gift returns, will be issued to the credit card used in the original purchase and will include the original cost of the product plus any duties and taxes originally charged, less any return charges imposed by Full Of Life or Canada Post's Borderfree Service and any applicable taxes. Canada Post's Borderfree Service also reserves the right to recover any actual logistics costs incurred in the processing of a return back to Full Of Life's returns facility in the form of a reduced credit, unless otherwise instructed by Full Of Life.

When your order arrives, you will find a packing list inside the carton. Should you wish to exchange or return merchandise, please take the following steps:

1. Please contact our customer service team at 1-800-303-9928 or e-mail us at CanadianOrders@jsls.com indicating your order number, the item number and description of the items that you wish to return.
2. Full Of Life will communicate to you the value of your credit. You will be credited for the product value(s) and any related duties and taxes, less the return handling fees for customs and brokerage, if applicable.
3. We will provide you with a Returns Authorization number (RA#) and advise you of the mailing address of our Canadian returns facility. No returns can be processed without this number.
4. Carefully pack the items being returned in the original shipping cartons, if possible. Please include a copy of the packing slip that came with your order, the original packaging, accessories, manuals and instructions.
5. Fill out the Request for Return section located on your packing slip and enclose in your return package to us. Please be sure to tell us the reason for your return.
6. Address the package to our Canadian returns facility and please be sure to include the Return Authorization Number on the shipping label or package. No returns can be processed without this number.
7. Take the package to any Canada Post counter and ship to the Canadian address provided. You may wish to insure your package for the full replacement value with Canada Post.

You can find a copy of the returns form in Portable Document Format (PDF) by clicking the link below:

[Returns Form]

If you would like a Customer Service Representative to assist you, call 1-800-303-9928, 8:00am - 6:00pm ET, Monday-Friday, or e-mail us at custservFOL@jsls.com.

If you have moved and would like to continue receiving our catalogs, please fill out the form below to request a change of address.

To insure proper processing, please provide the following information:

Alternatively, you can call our Customer Service Department at 1-800-558-6967, 8:00am - 6:00pm ET Monday-Friday, or e-mail us at: custservFOL@jsls.com.

If your e-mail address has changed and would like to continue receiving our offers and newsletters, please fill out the form below to request a change of e-mail address.

To insure proper processing, please provide the following information:

If you prefer, you may call or write us with your request:

By Phone:

1-800-558-6967 between 8:00am and 6:00pm ET Monday through Friday.

By Mail:

Full Of Life Co.
c/o Preferred Mail Dept.
PO Box 25600
Bradenton, FL 34206-5600

Having a difficult time reading your important e-mail? Johnson Smith Company understands! Please fill out the following form to unsubscribe from the Full Of Life e-mail list:

To insure proper processing, please provide the following information:

If you prefer, you may call or write us with your request:

By Phone:

1-800-558-6967 between 8:00am and 6:00pm ET Monday through Friday.

By Mail:

Full Of Life Co.
c/o Preferred Mail Dept.
PO Box 25600
Bradenton, FL 34206-5600

Is your mailbox too full? Johnson Smith Company understands! To help protect you from mailbox over-crowding, please fill out the following form:

To insure proper processing, please provide the following information:

If you prefer, you may call or write us with your request:

By Phone:

1-800-558-6967 between 8:00am and 6:00pm ET Monday through Friday.

By Mail:

Full Of Life Co.
c/o Preferred Mail Dept.
PO Box 25600
Bradenton, FL 34206-5600

You may also contact the Direct Marketing Association to be removed from other catalogs' mailing lists. You must submit your request in writing to:

Mail Preference Service
PO Box 9008
Farmingdale, New York 11735-9008

Gift wrap for your package is selected based on the answers you give us when you choose the gift wrap option and we do our best to match our custom wrapping to the occasion and recipient. (We use real wrapping paper instead of gift cellophane or bags.) We would be happy to wrap any item for you at an additional charge of $4.98 per item. Simply follow the instructions during checkout.

Some of our items allow for personalization and/or customization. When ordering these items, please pay particular attention to the custom selection you have made and/or the personalization you entered. After entering your desired personalization and pressing the "Add to Shopping Cart" button, a box will pop-up and prompt you to verify that the personalization you entered is correct. To avoid errors and delays, please carefully review personalization before completing your order.

Use these unisex chest measurement guidelines for help when ordering:

T-shirt styles are available in varying sizes - available sizes are listed in drop-down menus on the item description page.

Join our Affiliate Program and advertise our site. For every order placed through the advertisement on your site, you will receive 10% of the total product dollars on that order! Simply sign up and if you are approved, you can begin earning commissions within 24 hours! Join today!

Special Addendum for affiliates residing in or doing business in the State of New York:

To address recently adopted New York sales tax legislation, as well as any potential future issues regarding a presumption of sales tax nexus with any state, Johnson Smith Company hereby directs that neither Commission Junction nor any of Commission Junction’s affiliate members, nor any person or entity acting on your behalf, shall engage in solicitation activity on behalf of Johnson Smith other than by the maintenance of one or more links from your site to any Johnson Smith Company site (including but not limited to www.thingsyouneverknew.com, www.lighterside.com, www.bettysattic.com, www.fulloflife.com, www.halloweenonly.com, and www.clevergear.com), as authorized by this agreement. Such prohibited additional solicitation activities include, but are not limited to, the distribution of flyers, coupons, and other printed promotional materials; circulation of printed and electronic newsletters; initiation of telephone calls; and sending emails; any of which mention Johnson Smith Company or refer to the presence of a Johnson Smith Company link on your site.

Have you seen a product that just screams "Full Of Life?" If so, we'd love to hear about it! Send us the name of the item, manufacturer's name and complete address or phone number to newproducts@jsls.com. We will research it and you just may see it in our catalog or posted on our site in the future. Thank you!

If you have products that you would like us to consider for our catalog and/or web sites please send a sample to:

Johnson Smith Company
Attn: New Products Dept.
4514 19^th St. Court E
Bradenton, FL 34203
USA